Questions and answers
Frequently asked questions
Answers to the questions we receive most often. Missing something? Write to us.
Quality & purity
Are your peptides intended for human consumption?
Our peptides are lyophilized compounds intended exclusively for research and scientific use. They are not a medicinal product, dietary supplement or cosmetic product.
How do you verify purity?
Each batch is tested by HPLC for purity. The Certificate of Analysis (CoA) is added to each product page once the first batch arrives in the EU warehouse; for pre-orders the CoA is provided with the shipment.
What is an HPLC test?
High-Performance Liquid Chromatography, an analytical method for verifying peptide purity. It detects the presence of impurities even at very low concentrations.
Where do your peptides come from?
We work with European manufacturers with GMP certification. We store stock within the EU (warehouse in SK).
What is the difference between RUO and pharmaceutical grade?
RUO (Research Use Only) means the product is not registered as a medicinal product and is intended exclusively for research purposes. Our RUO production meets the same HPLC standards as pharmaceutical peptides.
Shipping & packaging
What does your packaging look like?
Discreet. No logos, no contents listed on the outer package. Inside, the peptide is in a sterile vial with protective material and cold-pack shipping during summer transport.
How much does shipping cost?
FREE shipping over 40 € (applies to SK + CZ). Below this amount: SK Packeta pick-up point 3.90 €, to address 5.90 €, courier 6.90 €. CZ 5.90 €. EU 9.90 €.
What are the delivery times?
SK 1 to 2 days, CZ 2 to 3 days, EU (DE/AT/HU/PL) 3 to 5 days via Packeta. Shipment tracking is provided immediately after dispatch.
Do you deliver to CZ / DE / AT?
Yes. Via Packeta to EU countries within 3 to 5 business days. For the DACH region, we are preparing a dedicated expansion in Phase 2.
Do you ship with cold packaging?
Yes, every shipment includes a gel ice pack as standard. Although lyophilized peptides are stable even at room temperature (up to 30 days), cold-pack shipping is a trust signal for us and, in summer (June to August), additional protection against higher temperatures. In summer we ship primarily to an address, not to a pick-up point.
Pre-order
Why are only pre-orders available right now?
Molequa is launching its first batch in May 2026. Pre-orders help us accurately plan first-batch volumes and guarantee you priority on delivery. No money is charged in advance; this is a reservation. With a pre-order you receive priority delivery from the first batch, access to launch pricing (10 % discount on your first order) and the CoA for your specific batch before dispatch.
When are you charging payment?
In Phase 1, we are not. A pre-order is a reservation without payment. When the warehouse goes live, we will contact you with a link to the final order, where you choose the payment method.
When will you contact me?
You will receive the first follow-up email within 24 hours of submission. A second contact with the order link follows when the warehouse goes live (typically 1 to 4 weeks).
Can I change or cancel my pre-order?
Yes, at any time. Just write to info@molequa.com using the email address you used for the reservation.
Storage & preparation
How should I store the peptide?
The lyophilized peptide is stable for 2 to 3 years at 2 to 8 °C. At room temperature it is stable for 30 days.
How do I prepare the peptide for use (reconstitution)?
A detailed guide is in the Science section. In brief: let the vial reach room temperature, disinfect the stopper, add bacteriostatic water down the side of the vial, swirl gently.
How long does it last after reconstitution?
After adding bacteriostatic water, the literature recommends using within 28 days at 2 to 8 °C, protected from light.
What water should I use?
Bacteriostatic water (BAC water), sterile water with 0.9 % benzyl alcohol as a preservative. We sell it separately in the Accessories section.
Legal & compliance
Are peptides legal in SK?
The sale of RUO peptides for research purposes is legal in Slovakia in compliance with Act no. 362/2011 Coll. on medicinal products. Our offering is strictly RUO.
Do I need a medical prescription?
No. RUO peptides are not medicinal products. They are intended exclusively for research and scientific use.
How do you handle GDPR?
We process your data solely for the necessary purposes (order, delivery, contact). Details are in the Privacy Policy section. For pre-orders we apply a short retention policy (90 days after confirmation).
Account & support
Should I create an account?
Not in Phase 1; the pre-order goes through a simple form without an account. In Phase 2 (e-shop launch) we will add an account with order history and a CoA archive.
How can I contact you?
Email: info@molequa.com, we reply within 30 minutes (Mon to Fri 9:00 to 18:00). For both scientific and logistics questions.
